Terms of Service

Neem Nutraceuticals

Effective Date: 01-02-2026
Website: https://neemnutraceuticals.com/

Welcome to Neem Nutraceuticals. These Terms of Service govern your use of our website, products, and services. By accessing this website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

1. About Us

Neem Nutraceuticals is an online store offering herbal supplements, natural wellness products, and related health support products. Our mission is to provide nature-inspired wellness solutions to our customers.

2. Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years old, or you are using the website under the supervision of a parent or guardian.
• You will use this website only for lawful purposes.
• You agree to provide accurate, current, and complete information when placing an order or contacting us.

3. Products and Services

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However:

• Product packaging may vary slightly from images shown on the website.
• We do not guarantee that all product descriptions or other website content are free from errors.
• We reserve the right to modify, discontinue, or update products and pricing at any time without prior notice.

4. Health and Medical Disclaimer

The information provided on this website is for general wellness and informational purposes only and is not intended to replace medical advice, diagnosis, or treatment from a qualified healthcare professional.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly permitted under applicable law.

You should consult a qualified healthcare provider before using any herbal or nutritional product, especially if you:

• are pregnant or breastfeeding,
• have a medical condition,
• are taking prescription medication,
• have allergies, or
• are purchasing products for a child.

Neem Nutraceuticals shall not be held liable for misuse of products, allergic reactions, failure to follow instructions, or use contrary to professional medical advice.

5. Orders

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• product unavailability,
• errors in pricing or product information,
• suspected fraud,
• misuse of promotions, or
• violation of these Terms.

After placing an order, you may receive an order confirmation. This does not mean the order has been finally accepted. Acceptance occurs when the order is processed and dispatched.

6. Pricing and Payment

All prices listed on the website are in [Currency] unless otherwise stated.

By making a purchase, you agree that:

• you are authorized to use the payment method provided,
• payment information supplied is accurate,
• all payments must be received before an order is processed unless we expressly offer cash on delivery or another arrangement.

We reserve the right to correct pricing errors, even after an order has been submitted. If a pricing error affects your order, we may contact you with the option to reconfirm or cancel it.

7. Shipping and Delivery

We aim to process and dispatch orders within a reasonable period. Delivery times are estimates only and may vary depending on destination, courier service, customs clearance, stock availability, and other factors beyond our control.

Neem Nutraceuticals is not responsible for delays caused by:

• courier disruptions,
• customs procedures,
• inaccurate delivery information supplied by the customer,
• force majeure events.

Risk in the products passes to you upon delivery to the shipping address provided.

8. International Orders

For international customers:

• you are responsible for ensuring that the products you order are permitted in your country,
• you are responsible for any customs duties, taxes, import restrictions, or clearance fees,
• we are not liable for delays, seizures, refusals, or destruction of products by customs or regulatory authorities.

9. Returns, Refunds, and Exchanges

Due to the nature of health and wellness products, opened, used, or tampered products are generally not eligible for return unless defective or incorrect.

We may accept returns or replacements in limited circumstances, such as:

• wrong item delivered,
• damaged item received,
• product defect confirmed upon review.

To request a return or replacement, you must contact us within [14] days of delivery with proof of purchase and, where applicable, photos of the item received.

Approved refunds or replacements will be handled according to our returns policy. Shipping fees may be non-refundable unless the error was ours.

10. Customer Responsibilities

You agree:

• not to misuse our products,
• not to resell products in a misleading or unauthorized manner,
• not to reproduce, copy, or exploit any part of the website without written permission,
• not to interfere with the website’s security, functionality, or operation.

11. Promotions and Discounts

Promotions, discount codes, and special offers are subject to their own conditions and may be withdrawn or changed at any time without notice.

Unless stated otherwise:

• only one promotion may be used per order,
• promotions cannot be exchanged for cash,
• promotions apply only during the stated offer period.

12. Intellectual Property

All content on this website, including but not limited to text, product names, logos, graphics, images, designs, and website content, is the property of Neem Nutraceuticals or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, publish, modify, or commercially exploit any part of this website without prior written consent.

13. User Content and Reviews

If you submit reviews, testimonials, comments, suggestions, or other content to us, you grant Neem Nutraceuticals a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing, operational, or business purposes.

You agree not to post or send content that is:

• false or misleading,
• defamatory,
• abusive,
• unlawful,
• infringing on another person’s rights.

We reserve the right to remove content at our discretion.

14. Privacy

Your use of this website is also governed by our Privacy Policy. By using this website, you consent to the collection and use of your information in accordance with our Privacy Policy.

15. Limitation of Liability

To the fullest extent permitted by law, Neem Nutraceuticals, its owners, directors, employees, affiliates, agents, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

• your use of or inability to use the website,
• your purchase or use of products,
• delays in delivery,
• allergic reactions or adverse effects,
• reliance on website content.

Our total liability for any claim relating to a product or order shall not exceed the amount paid by you for that product or order.

16. Indemnity

You agree to indemnify and hold harmless Neem Nutraceuticals and its affiliates from any claim, liability, damage, loss, or expense arising from:

• your breach of these Terms,
• your misuse of the website or products,
• your violation of any law or rights of a third party.

17. Disclaimer of Warranties

This website and all products and services are provided on an “as is” and “as available” basis unless otherwise required by law.

We do not guarantee that:

• the website will always be available, secure, or error-free,
• defects will be corrected immediately,
• the website will be free of viruses or harmful components,
• product results will be identical for every customer.

Individual results may vary.

18. Third-Party Links

This website may contain links to third-party websites or services. These links are provided for convenience only. Neem Nutraceuticals does not control or endorse third-party websites and is not responsible for their content, policies, or practices.

19. Termination

We reserve the right to suspend or terminate your access to the website or refuse service at any time, without prior notice, if we believe you have violated these Terms or used the website unlawfully or improperly.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Kenyan Constitution, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Kenya.

21. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will become effective when posted on this website. Your continued use of the website after changes are posted means you accept the updated Terms.

22. Contact Information

If you have questions about these Terms of Service, please contact us:

Neem Nutraceuticals
Email: info@kenyaneem.com