Shipping Policy

Neem Nutraceuticals

Effective Date: 01.02.2026
Website: https://neemnutraceuticals.com/

At Neem Nutraceuticals, we are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, delivery timelines, and related matters for purchases made through our online store.

1. Order Processing

Orders are usually processed within [1–3 business days] after payment has been confirmed.

Orders are processed only on business days, excluding weekends and public holidays. During busy periods, promotions, product launches, or holiday seasons, processing times may be slightly longer.

We reserve the right to delay processing where:

• payment is pending or not verified,
• product availability needs confirmation,
• additional customer information is required,
• there are unexpected supply or operational issues.

2. Shipping Coverage

Neem Nutraceuticals ships to customers within [Kenya] and to selected international destinations.

Shipping availability may vary depending on the product, destination, courier limitations, or local regulations. We reserve the right to decline shipment to certain areas or countries where delivery is not practical, lawful, or reliable.

3. Delivery Time Estimates

Estimated delivery times are as follows:

Within Kenya: [1–5 business days]
East Africa: [3–7 business days]
International Orders: [5–14 business days] or longer depending on destination and customs processing

These delivery timelines are estimates only and are not guaranteed. Actual delivery may vary due to factors outside our control.

4. Shipping Charges

Shipping fees are calculated based on factors such as:

• delivery location,
• package weight or size,
• shipping method selected,
• number of items ordered.

Shipping charges will be displayed at checkout or communicated before order confirmation where applicable.

Customers are responsible for any additional delivery-related charges unless otherwise stated.

5. Order Tracking

Where tracking is available, we may provide tracking details after dispatch so you can follow your shipment.

Please note that some delivery methods may not include full tracking updates.

6. Delivery Delays

While we aim to deliver orders within the estimated timelines, Neem Nutraceuticals is not responsible for delays caused by:

• courier service interruptions,
• weather conditions,
• customs inspections or clearance procedures,
• public holidays,
• inaccurate or incomplete delivery details,
• failed delivery attempts,
• events beyond our reasonable control.

Any delivery date provided is an estimate and should not be treated as a guaranteed deadline.

7. Customer Delivery Responsibility

Customers are responsible for providing accurate and complete delivery information at the time of ordering, including:

• full name,
• correct delivery address,
• active phone number,
• any additional instructions necessary for successful delivery.

Neem Nutraceuticals will not be responsible for failed or delayed deliveries resulting from incorrect, incomplete, or unclear shipping details provided by the customer.

8. Failed Deliveries

If a delivery attempt fails because:

• the customer is unavailable,
• the address provided is incorrect,
• the customer cannot be reached,
• the parcel is refused without valid reason,

the order may be returned, delayed, or cancelled. In such cases, any redelivery or return shipping costs may be charged to the customer.

Refunds in such situations may be reduced by the original shipping cost, return costs, and any handling fees where applicable.

9. International Shipping

For international orders, customers are responsible for ensuring that ordered products are allowed under the laws and import regulations of the destination country.

Customers are also responsible for:

• customs duties,
• import taxes,
• clearance charges,
• local regulatory requirements.

Neem Nutraceuticals is not liable for delays, confiscation, refusal, seizure, or destruction of goods by customs or other authorities in the destination country.

10. Customs and Import Restrictions

International shipments may be subject to customs checks and regulatory review. This may delay delivery beyond our estimated timelines.

If customs authorities request documents, impose restrictions, or refuse entry of the package, the customer remains responsible for the consequences unless otherwise required by law.

11. Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please contact us within [3/7] days of delivery and provide:

• your order number,
• a description of the issue,
• photos of the package and items received where applicable.

We will review the matter and, where appropriate, offer a replacement, store credit, or refund in accordance with our Refund Policy.

12. Risk and Ownership

Risk in the products passes to the customer upon delivery to the address provided in the order.

Ownership of the goods passes only after full payment has been received.

13. Order Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel it. Any request made after dispatch will be handled in line with our Refund Policy and any applicable courier return procedures.

14. Separate Shipments

Where an order contains multiple products, we may ship them separately depending on stock availability, packaging requirements, or delivery logistics. In such cases, you may receive your items in more than one parcel.

15. Contact Information

If you have any questions about shipping or delivery, please contact us:

Neem Nutraceuticals
Email: info@neemnutraceuticals.com